Terms & Conditions

Thank you for choosing Theraneutix. These terms explain how booking, paying for and attending a session with us works. Please read them before you book.

1. About these terms

These terms apply to all bookings made with Theraneutix, whether online, by WhatsApp, email or in person, and to your use of this website. By booking and paying for a session, or by using our website, you confirm that you have read and agree to these terms and to our Privacy Policy. Nothing in these terms limits your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.

2. Our details

• Business name: [REGISTERED BUSINESS NAME], trading as Theraneutix
• Legal status and registration number: [e.g. (Pty) Ltd, REG NO]
• VAT number: [VAT NO, if registered]
• Physical address: 688 Venezia Place, Copperleaf Estate, Centurion, South Africa
• Email: sync@theraneutix.com
• WhatsApp: 064 655 4382
• Directors / owners: [NAMES]

3. Wellness disclaimer

Theraneutix offers complementary, frequency-based wellness experiences designed to support relaxation and general wellbeing. Our sessions are not medical treatment. We do not diagnose, treat, cure or prevent any illness or medical condition, and we do not promise any specific result.

Our services are designed to complement, never replace, prescribed medication, medical treatment or professional healthcare. Please keep taking any prescribed medication and consult your doctor about any medical concern.

4. Your health and suitability

Your safety comes first. Before your first session we will ask you to complete a short wellness questionnaire. Please tell us honestly about any health condition that may be relevant, including if you:

• have a pacemaker or any other implanted electronic or metal device;
• are pregnant or think you may be pregnant;
• have epilepsy or a seizure disorder;
• [OTHER CONTRAINDICATIONS - to be confirmed by Theraneutix].

If a session may not be suitable for you, we may ask for your doctor’s approval first, adjust the programme or decline the booking. If we decline for health reasons before your session starts, you will receive a full refund. You remain responsible for any health information you choose not to share with us.

5. Booking online

• All sessions are by appointment only. We do not accept walk-ins.
• Bookings are made through our website, where you choose your programme, treatment room, date and time.
• A booking is confirmed only once payment has been received and you have received a confirmation email or message from us.
• Please check your booking details carefully. Let us know as soon as possible if anything is incorrect.
• You must be 18 or older to book. Guests under 18 may attend only with the written consent of, and accompanied by, a parent or legal guardian.
• When you book for others, such as in the Sanctuary Suite or Serenity Lounge, you confirm that they have read and accept these terms.

6. Prices and payment

• All prices are shown in South African rand (ZAR) and [include / exclude] VAT.
• Full payment is required at the time of booking, online through our secure payment provider, [PAYMENT PROVIDER].
• We accept [credit card, debit card, Instant EFT, etc.]. Your card details are processed by the payment provider and are never stored by us.
• You will receive a receipt by email once payment is successful.
• We may change our prices from time to time, but a price change will not affect a booking that has already been confirmed and paid.
• Optional add-ons, such as Red Light Therapy, Oxygen Therapy or an Aura Coil, are charged at the price shown when you add them.

7. Cancellations and rescheduling

We understand that plans change. Because each session reserves a room and equipment for you, the following applies:

• More than [48] hours’ notice: you may reschedule free of charge or cancel for a full refund.
• Less than [48] hours’ notice: you may reschedule once, subject to availability, or cancel and receive a [50]% refund.
• No-shows, or cancellations less than [24] hours before your session: the full session fee is forfeited.

To cancel or reschedule, use the link in your confirmation email or contact us on WhatsApp or by email.

If we need to cancel or reschedule your session for any reason, including equipment failure, power outages or circumstances beyond our control, we will offer you a new time or a full refund, whichever you prefer.

8. Refunds

Approved refunds are paid back to the original payment method within [7–10] business days. The time it takes to reflect in your account depends on your bank. We do not refund completed sessions, or the unused portion of a session cut short because of late arrival.

9. Packages and gift vouchers

[If offered:] Packages and gift vouchers are valid for [12 months / 3 years] from the date of purchase, are not exchangeable for cash and may be transferred to someone else with prior notice to us. Sessions booked using a package or voucher follow the same cancellation terms as other bookings.

10. Arriving and visiting

• Please arrive [10] minutes before your session. If you arrive late, your session may be shortened so the next guest is not delayed, and the full fee still applies.
• Copperleaf is a secure, gated estate. Please bring a valid driver’s licence and vehicle licence for gate access. Firearms and weapons are not permitted within the estate.
• Please keep phones on silent and respect the calm of the centre and other guests.
• Do not attend under the influence of alcohol or drugs.
• Right of admission is reserved to maintain the privacy and sanctity of the space.

11. Copperleaf Estate facilities

The Copperleaf Spa, restaurant, deli, clubhouse and golf course are run independently of Theraneutix. They must be booked and paid for directly with those businesses, and their own terms apply.

12. Liability

We take care to provide a safe, comfortable environment and well-maintained equipment. To the extent permitted by law, Theraneutix is not liable for any loss, injury or damage arising from:

• health information you did not disclose, or instructions you did not follow;
• personal belongings left at the centre;
• events beyond our reasonable control.

Nothing in these terms excludes our liability where the law does not allow it to be excluded, including under the Consumer Protection Act.

13. Using our website

All content on this website, including text, images, videos, logos and the Theraneutix name, belongs to Theraneutix or our licensors and may not be copied or used without our permission. The information on this website is for general information only and is not medical advice.

Our website may link to third-party websites, such as our payment provider or social media. We are not responsible for their content or practices.

14. Privacy

We handle your personal information, including any health information you share with us, in line with POPIA and our Privacy Policy.

15. Changes, law and complaints

We may update these terms from time to time. The version on our website at the time of your booking applies to that booking.

These terms are governed by the laws of the Republic of South Africa.

If you are unhappy with any part of your experience, please tell us at sync@theraneutix.com or on WhatsApp at 064 655 4382. We will do our best to put it right.